Odin Service Automation 6.0 Now Available for Upgrade

Today Odin (formerly Parallels) is announcing general availability of Odin Service Automation version 6.0 (formerly Parallels Automation). This highly anticipated update elevates the platform’s capabilities with many partner-requested features and enhancements, including operational improvements and an enhanced user experience.

Here are just a few highlights from this release:

  • Version 6.0 expands support for Microsoft solutions and allows service providers to offer Windows shared hosting with the latest versions of Windows Server 2012 and SQL Server 2014, as well as to migrate customers from 2007 and 2010 versions of Hosted Exchange to the 2013 edition.
  • Service providers and resellers can now transfer subscriptions between customer accounts. For example, if an end user unintentionally creates a separate account when trying to buy additional services, these new services can now be transferred back to their main customer account ensuring that all users and services roll up to the same account and invoice.
  • Customer accounts can now be transferred between a service provider and their resellers, enabling service providers to keep a customer within their resale channel even if they experience changes with their current reseller. The transfer scenarios include:
    • Transferring from one reseller to another,
    • From a service provider to a reseller,
    • Or from a reseller to a service provider.
  • Tiered volume pricing allows a service provider or reseller to charge different prices for different ranges of resource amounts within a single subscription.
  • Identity Manager offers the ability to link user accounts to external identities of registered authentication providers – also known as single sign-on. With identity manager a user can log into a service provider’s control panel and online store using their Google, Facebook, or corporate domain account, or by using a simple 4-digit PIN from Certivox. Identify manager also allows APS-enabled services to integrate with Odin Service Automation using the standard SAML protocol which enables users to login directly to cloud services using their Service Automation credentials.

These are just a few of the many new capabilities and benefits delivered in Service Automation version 6.0. For more in-depth information on the release, check out this technical whitepaper.

To make the move to version 6.0, contact your account manager and schedule your upgrade.


Posted on March 12, 2015 and filed under Tips & Tricks, Cloud Service Delivery.